Manager III, Field Service Engineer - (M3)
Company: Applied Materials
Location: Richardson
Posted on: October 10, 2024
Job Description:
Key Responsibilities
- Forecasts financial, manpower, and operational requirements for
key businesses (start up, warranty, service agreements, paid
service). Identifies and pursues service agreement business in
conjunction with marketing and sales.
- Manages start ups in terms of time and cost requirements.
Manages local inventories and RMA procedure. Maintains DSO
according to goal. Manages systems start up and warranty cost under
reserve.
- Ensures customer satisfaction with Company service and system
performance.
- Interviews, hires, and trains customer engineers as necessary
to support regional business. Ensures employee satisfaction
through:
- Communication of business progress and all related action.
- Setting goals and controlling achievements.
- Establishing training and career development plans.
- Ensures the appropriate safety practices among customer
engineers. Develop CE skills. Spots and develops managerial/other
specialist talent. Ensures employee satisfaction through:
- Escalates system downs according to valid escalation procedure,
to ensure earliest possible return to service. Reports in a timely
and accurate manner as required.
- Achieves guaranteed up time and other parameters as sold to
customers. Promotes quality improvement processes to:
- Reduce cycle time
- Drive continuous improvement of technical performance
- Empower the work force Functional Knowledge
- Demonstrates in-depth understanding of concepts, theories and
principles in own job family and basic knowledge of other related
job families Business Expertise
- Applies understanding of the industry and how own area
contributes to the achievement of objectives Leadership
- Manages a generally homogeneous team; adapts plans and
priorities to meet service and/or operational challenges Problem
Solving
- Identifies and resolves technical, operational and
organizational problems Impact
- Impacts the level of service and the teams ability to meet
quality, volume, and timeliness objectives
- Guided by policies and resource requirements within business
unit, department or sub-function Interpersonal Skills
- Guides, influences and persuades others internally in related
areas or externally Position requires understanding of Applied
Materials global Standards of Business Conduct and compliance with
these standards at all times. This includes demonstrating the
highest level of ethical conduct reflecting Applied Materials' core
values. Qualifications Education: Bachelor's Degree Skills
Certifications: Languages: Years of Experience: 7 - 10 Years Work
Experience: Additional Information Shift: 10-Day 8-Hr (United
States of America) Travel: Yes, 20% of the Time Relocation
Eligible: Yes Referral Payment Plan: Employee Referral (Enhanced)
U.S. Salary Range: $92,000.00 - $126,500.00 The salary offered to a
selected candidate will be based on multiple factors including
location, hire grade, job-related knowledge, skills, experience,
and with consideration of internal equity of our current team
members. In addition to a comprehensive benefits package,
candidates may be eligible for other forms of compensation such as
participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range isthe Target Total
Cash (TTC) range for the role, which is the sum of base salary and
target bonus amount at 100% goal achievement. Applied Materials is
an Equal Opportunity Employer committed to diversity in the
workplace. All qualified applicants will receive consideration for
employment without regard to race, color, national origin,
citizenship, ancestry, religion, creed, sex, sexual orientation,
gender identity, age, disability, veteran or military status, or
any other basis prohibited by law.by Jobble
Keywords: Applied Materials, Lewisville , Manager III, Field Service Engineer - (M3), Executive , Richardson, Texas
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